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The Visitor |
The Battle of the Download Continues...
...and if you're wondering which battle I'm referring to, it's Musiccanteen.
Not that I have anything against Musiccanteen. We get cheques from them. We smile. But a couple of weeks ago, as some of you may have gathered, I tried to download some songs. That was the 17th of August. It is now the 6th of September.
So, whilst I was checking my e-mail this morning, I received a message from Barry Goh of Panglobal, informing us of the wonderful publicity Musiccanteen was getting. So I thought I'd e-mail him:
Dear Mr. Goh,
Allow me to first congratulate you and your staff for musiccanteen and your promotion efforts. As an artist currently registered under musiccanteen, I feel very pleased with your marketing strategies thus far.
However, as a consumer, I am less than satisfied. On the 17th of August I tried to download some tracks from your site, including one of my own, to see how the process works. I was given a code and keyed it in. The computer told me 'Code pending approval'.
It is now the 6th of September and I still cannot download my songs. I was told by a friend of mine who works in musiccanteen that there is a problem when it comes to paying SMS via Maxis, but everyone else I've checked with have at least gotten their downloads within 24 hours. Apparently, a nice lady from Panglobal called them up the morning after they attempted to download their songs and told them that they can now downlaod them. I have still not received any phone calls from any nice ladies and the site still says that my code is pending approval.
As a consumer, this 'problem', to say the least, is infuriating. As an artist with my bands' songs on your site, I can't help but worry. Especially when faced with the fact that a large majority of people (at least the ones I know) use Maxis more than any other service provider.
Whilst my macro-concern would be 'when will the whole Maxis issue be settled'?', I do have my minor micro-concern of wishing to simply download the mp3's that I paid for, hopefully within this year. My details are available below.
Apart from this tinniest of hiccups, congratulations on a splendid effort on the site. Do keep it up.
Yours sincerely,
Khairil M. Bahar (Khai)
FYI Entertainment
Think they'll get the message this time?
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